Frequently Asked Questions

Company Information

What is your mailing address? [PDF-24KB]

Who do I send emails to at your company? [PDF-24KB]

What is Power-cell's Privacy Policy? [PDF-24KB]

What are your hours of operation? [PDF-24KB]

What is your toll-free number? [PDF-24KB]

Can you provide me with general contact information?       [PDF-24KB]

Pricing Information

Will I be charged sales tax? [PDF-26KB]

What credit cards do you accept? [PDF-26KB]

Do you accept personal checks or money orders?             [PDF-26KB]

When will I be charged? [PDF-26KB]

Returns

How long does it take to process my return/exchange/refund? [PDF-26KB]

Wrong Item, what do I do? [PDF-26KB]

Defective Item, how can I get a replacement? [PDF-26KB]

When I return an order, are there re-stocking fees? [PDF-26KB]

Order Management

My order never arrived. What should I do? [PDF-25KB]

How do I check my order status? [PDF-25KB]

How can I track my order? [PDF-25KB]

How can I view my order history? [PDF-KB]

How can I cancel my order? [PDF-25KB]

Can I make changes to my order? [PDF-25KB]

Shipping & Handling

How long does it take Power-cell to ship out and fulfill my order? [PDF-24KB]

How quickly will my order arrive? [PDF-24KB]

Where does your product ship from? [PDF-24KB]

Do you ship internationally? [PDF-24KB]

Can I choose between UPS, FedEx, and USPS? [PDF-24KB]

Can I have my order shipped overnight? [PDF-24KB]

What if my company doesn't have a dock ramp? [PDF-24KB]

Is there a way I can save further on my shipping costs?     [PDF-24KB]

Warranty Information

What type of warranty do you have on your items? [PDF-23KB]

Does my warranty cover defective items? [PDF-23KB]

Do I need my original invoice/receipt for the warranty to apply? [PDF-23KB]

If there is no receipt and no date on the battery, [PDF-23KB]

how do I tell it's old? [PDF-23KB]

Security

What do you do with my information? [PDF-24KB]

What are cookies? [PDF-24KB]

Is my information safe on your site? [PDF-24KB]

Account Information / Newsletters

How do I create an account? [PDF-23KB]

Can I get an electronic newsletter? [PDF-23KB]

Do you offer specials and promotions? [PDF-23KB]